Beyond Travel
The Travel Platform Was Never Only a Travel Platform
Industry
Enterprise Software
Services
Product Strategy, Platform Architecture, Full-Stack Dev
Platform
Web + Mobile
Timeline
Ongoing
Year
2024
THE STORY
What Building for Travel Taught Us About Everything Else
Travel is a demanding place to build software. Inventory changes while a customer is looking at it, suppliers disagree with each other, money moves in several currencies through several parties, and none of it is allowed to be wrong. Solving that meant building things that were never really about travel. A ledger that reconciles across suppliers is an accounting system. A layer that keeps one conversation coherent across WhatsApp, email and a call centre is omnichannel. Rostering agents across shifts and branches is HR. We had built all three, each time as a component of something else. So we stopped treating them as parts of a travel platform and started building them as products. Same systems, same standard, aimed at any business that has the same problems — which, it turns out, is most of them.
Quick Facts
Client
Techeffic
Team Size
Cross-functional product teams
Duration
Ongoing
Technologies
.NET, Angular, Flutter, PostgreSQL, AWS
The Bottlenecks
The Challenge
Pulling a Product Out of a Platform
A module that assumes a booking exists is not a product. Each one had to be taken apart from the travel domain it grew up in and given its own data model and API.
Known for One Thing
Being the travel people is an asset until you sell an accounting system. The work was showing the depth behind the travel work, not walking away from it.
Serving Both at Once
Travel clients were live and depending on us throughout. Nothing was allowed to regress while the same teams were building the new products.
Product Interface Showcase
Key Features
Omni Channel
One inbox across WhatsApp, Instagram, Messenger and email, with routing and SLA tracking behind it.
Accounting System
Multi-currency ledgers, invoicing and reconciliation built for businesses that settle with more than one party.
HR System
Attendance, leave and payroll for teams that work shifts across branches, not only desks in one office.
Travel Suite
Still here and still deepening — B2C, B2E, B2B, Charter and the Extranet, now sharing the same foundations as everything else.